Using the portal

1. Go to the portal and enter your email. Contractors use the personal email you gave ScaleUp Staff.
2. We'll email you a sign-in link. It works once and expires after 10 minutes.
3. Open the email, tap the link, then tap Sign in.

No email after a few minutes? Check your spam folder, then ask for a new link.

Press Start session when you begin work and End session when you stop, including for breaks you don't get paid for. You can start and end as many sessions as you like in a day. They're added up for you.

Times always come from the portal's clock, not your device, and you can't change them yourself.

Your home page shows how many hours you have left to reach this week's target. Public holidays and leave are taken off the target for you.

If you start a session on a day you don't usually work, on a public holiday you have off, or well before or after your usual hours, you'll be asked "Has your manager approved this?". Write who approved it and why, then press Start session. Your note goes on your timesheet for your manager or approver to see.

If you have flexible hours, you can work any time, any day, so you won't be asked.

If you open the portal more than 15 minutes after your start time and haven't started a session, you'll see "Are you running late?". Press Start session straight away.

If you did start on time but forgot to press Start session, ask for a correction with evidence.

10 minutes after your shift ends, if your session is still running, you'll be asked "Is your session still going?". If you have flexible hours, you're asked once a session has run for 12 hours straight.

• Finished? Press End session.
• Still working? Say what you're working on and press "Yes, I'm still working". We'll check again in an hour.
• No answer? 10 minutes later your session ends. It's recorded as finishing at your shift end time (or the 12 hour mark for flexible hours), or the last time you said you were still working.

Worked later than that? Ask for a correction with evidence.

If you forgot to press Start session or End session, or worked longer than your session shows, tap Request a correction on your home page.

1. Choose the day (up to 14 days ago) and what happened.
2. Enter the time you actually started or finished.
3. Tell us what happened.
4. Add evidence that you were working at that time, such as a screenshot of a message or email you sent, or a file you worked on, showing the time. Photos, screenshots and PDFs are accepted.

Your manager or approver will review it. Your times only change if it's approved. You can see where each request is up to on the corrections page.

Each client sets how many corrections you can ask for in a month. You can still send more, but they're marked as over the monthly limit.

Tap Leave at the top of the portal to see your balances and ask for leave. Choose the type, the first and last day, and add a note or evidence (like a medical certificate) if you have one.

We count your work days for you, leaving out public holidays you have off. You can cancel a request while it's still waiting. Once it's decided, you'll see the outcome on the same page.

Your home page shows your next pay day and which days of work it covers. Everyone is paid on the 15th and the 30th (the last day of February). If that's a weekend, you're paid on the Friday before.

Once a pay run has been paid, it shows under Documents line by line, with the Wise rate used to pay you in pesos. When your payment summary is ready, you can download it there as a PDF.

Tap Documents at the top of the portal to see your payment summaries, your signed contract, letters about changes to it (like a pay rise), and performance reviews and other documents ScaleUp Staff has shared with you.

The portal shows reminders at the top of your home page: a public holiday coming up in the next week, a work day where we didn't see a session, and a payment summary that's ready. If you approve for a team, your dashboard also shows what's waiting for you and when timesheets are due.

We may also email you these reminders, once a day at most.

Notifications remind you if you haven't started your session, if it's still going after your shift, and when it ends. They pop up even when the portal isn't open.

On a computer (Chrome, Edge or Firefox) or an Android phone

1. Open the portal and sign in.
2. On your home page, tap "Turn on notifications".
3. When your browser asks, tap Allow.

On an iPhone or iPad

1. First add the portal to your Home Screen.
2. Open the portal from the new icon on your Home Screen and sign in.
3. Tap "Turn on notifications", then Allow.

Pressed Don't Allow by mistake? Open your browser's settings for this site and allow notifications, then come back to the portal.

iPhone or iPad (Safari)

1. Open the portal in Safari.
2. Tap the Share button (the square with an arrow pointing up).
3. Scroll down and tap Add to Home Screen, then Add.

Android (Chrome)

1. Open the portal in Chrome.
2. Tap the three dots at the top right.
3. Tap Add to Home screen (or Install app), then Add.